Brainmaxing

Contact us

Last updated

One form, read by a person. Tell us what happened and where to reply, and we will come back to you at the address you give.

The only place a reply can go. We use it for this conversation and nothing else.

Plain words are fine. Please do not include passwords or payment card numbers — we never need them.

If you have paid for something, quoting it lets us find your account without asking you to prove who you are.

Other ways to reach us

The form above is the fastest route and it reaches the same place as everything below.

Email
support@brainmaxing.net — for anything, including a question about your data, a refund, or a complaint.
Reporting content, and contact for authorities
Community safety, Ana Ultimate Group Ltd — safety@brainmaxing.net. This is our single point of contact under the EU Digital Services Act. Write here to report anything on Brainmaxing you believe is illegal or against our rules, and this is also the address for authorities and the European Commission. It is a role rather than a named person, a person reads it and not an automated tool, and we ask you to write in English.
Response time
We aim to reply within three working days. A request about your personal data is answered within one month, as the law requires.
Legal notices and our registered office
Ana Ultimate Group Ltd, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. Registered in England and Wales, company number 17407324.

If you have an account, you do not need us for two of the most common requests: Settings has a control that downloads a complete copy of your data, and a control that deletes your account. Your plan can be cancelled from Your plan, and a plan change is done by writing to us.